Terms and Conditions

Warning: Choking Hazard—Small parts not for children less than three (3) years of age. You acknowledge that the Mud Crate is not designed, manufactured, or intended for use by children under the age of three (3) years and may contain small parts.    In addition to small parts that are choking hazards, Mud Crates may also include the following materials (or other materials that are not included in this list): pipe cleaners, sequins, rhinestones, glitter, glue, pom-poms, ribbon/string, paper (variety), stickers, beads, seeds, paint (variety of types), modeling clay, ingredients for kinetic sand, ingredients for salt dough, ornaments, chalk, markers, crayons, and watercolor paints. If the materials contained in a Mud Crate contain items that may pose a hazard to your child who is three years old or greater and safety regulations require the Company to provide cautionary statements concerning the use of such items, applicable warning labels for such items will be included in the Mud Crate. You understand and agree that you must read all included warnings and cautionary statements and take necessary precautions to protect your child.  In addition to all other limitations and disclaimers in these Terms, the Company will not be liable to you, your child, or any third party in whole or in part for any claims, liability, damages, loss, or costs arising from the materials contained in any Mud Crate.

 

Shipping

We aim to send orders out within 2 working days of receiving them.   During especially busy times, such as the beginning or end of a month, or just before school holidays, it may take a day or two longer.  Please be patient, we are a very small business and work as quickly as possible.

Once they have been collected by the courier, shipping takes between 2 and 5 working days.  We ship from Cape Town.  

Privacy Policy

 

Mud Crate Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.mudcrate.co.za (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
By becoming a site subscriber, you opt in to receive updates on our latest products or special offers.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here:  https://www.wix.com/about/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads
    GOOGLE - https://www.google.com/settings/ads/anonymous
    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.



We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@mudcrate.co.za.

Returns Policy

Shipping and handling are included with your order. If you believe all or part of your Mud Crate is missing or damaged, you must notify us within 2 days of receipt. The Company will, at its sole and absolute discretion, either replace the missing or damaged parts of the Mud Crate or send you a whole new Mud Crate. 

No Refunds.  Due to the intellectual property inside your Mud Crate, we will not offer any refunds.  We will however, replace any missing or faulty elements as per our return policy above.